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Mladenović, Srđan 1969-
Povišenje efikasnosti usluga u zdravstvenim ustanovama primenom savremenih koncepata, metoda i alata kvaliteta
Autorstvo-Nekomercijalno-Bez prerade 3.0 Srbija (CC BY-NC-ND 3.0)
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Academic metadata
Doktorska disertacija
Tehničko-tehnološke nauke
Univerzitet u Nišu
Mašinski fakultet
Katedra za proizvodno-informacione tehnologije i menadžment
Other Theses Metadata
Increasing the efficiency of services in health institutions by applying modern concepts and quality methods and tools
The research topic in this dissertation is the application of
management, that is, quality methods and tools in health institutions,
for the purpose of increasing the efficiency of healthcare services.
Analysing the literature led to the observation that management is
applied regularly in the healthcare sector worldwide, while its
application is almost non-existent in Serbia. By applying new
methodologies, such as the Lean concept, it is possible to increase the
quality of healthcare services to a higher level, thus consequently
facilitating the work of health professionals while improving patient
satisfaction.
Based on the research conducted abroad and the practical application
of certain quality tools in three different health institutions, a specific
methodology is defined so as to increase the efficiency of services, at
the same time decreasing particular costs. Defining a model for each
institution results in a problem of determining the optimal parameters
for the assessment of its application. Certain solutions are offered
pertaining to the reorganization of the workplace, as well as the
improvement of activities with the aim of an optimal exploitation of the
existing resources and personnel.
Healthcare management provides an insight into the creative thinking
process with the main objective of faster identification, adoption and
solution of healthcare problems. This would lead to the establishment
of more efficient and flexible health institutions, which would be
capable of easily adjusting to all changes in society.
Lean, Zdravstveni sistem, 5S, Kaizen događaj, Mapiranje toka vrednosti
Lean, Health care system, 5S, Kaizen događaj, Value stream mapping
The research topic in this dissertation is the application of
management, that is, quality methods and tools in health institutions,
for the purpose of increasing the efficiency of healthcare services.
Analysing the literature led to the observation that management is
applied regularly in the healthcare sector worldwide, while its
application is almost non-existent in Serbia. By applying new
methodologies, such as the Lean concept, it is possible to increase the
quality of healthcare services to a higher level, thus consequently
facilitating the work of health professionals while improving patient
satisfaction.
Based on the research conducted abroad and the practical application
of certain quality tools in three different health institutions, a specific
methodology is defined so as to increase the efficiency of services, at
the same time decreasing particular costs. Defining a model for each
institution results in a problem of determining the optimal parameters
for the assessment of its application. Certain solutions are offered
pertaining to the reorganization of the workplace, as well as the
improvement of activities with the aim of an optimal exploitation of the
existing resources and personnel.
Healthcare management provides an insight into the creative thinking
process with the main objective of faster identification, adoption and
solution of healthcare problems. This would lead to the establishment
of more efficient and flexible health institutions, which would be
capable of easily adjusting to all changes in society.
https://phaidrani.ni.ac.rs/detail_object/o:1684?tab=0#mda
