Title
Povišenje efikasnosti usluga u zdravstvenim ustanovama primenom savremenih koncepata, metoda i alata kvaliteta
Creator
Mladenović, Srđan 1969-
Copyright date
2020
Object Links
Select license
Autorstvo-Nekomercijalno-Bez prerade 3.0 Srbija (CC BY-NC-ND 3.0)
License description
Dozvoljavate samo preuzimanje i distribuciju dela, ako/dok se pravilno naznačava ime autora, bez ikakvih promena dela i bez prava komercijalnog korišćenja dela. Ova licenca je najstroža CC licenca. Osnovni opis Licence: http://creativecommons.org/licenses/by-nc-nd/3.0/rs/deed.sr_LATN. Sadržaj ugovora u celini: http://creativecommons.org/licenses/by-nc-nd/3.0/rs/legalcode.sr-Latn
Language
Serbian
Cobiss-ID
Theses Type
Doktorska disertacija
description
Datum odbrane: 16.10.2020.
Other responsibilities
mentor
Milosavljević, Peđa M. 1966-
član komisije
Maksimović, Rado
član komisije
Manić, Miodrag
član komisije
Milovančević, Miloš
član komisije
Ignjatović, Aleksandra
Academic Expertise
Tehničko-tehnološke nauke
University
Univerzitet u Nišu
Faculty
Mašinski fakultet
Group
Katedra za proizvodno-informacione tehnologije i menadžment
Alternative title
Increasing the efficiency of services in health institutions by applying modern concepts and quality methods and tools
Publisher
[S. Т. Мladenović]
Format
VII, 230 listova
description
Prilog: listovi 187-229;
Bibliografija: listovi 178-186.
description
Industrial management
Abstract (en)
The research topic in this dissertation is the application of
management, that is, quality methods and tools in health institutions,
for the purpose of increasing the efficiency of healthcare services.
Analysing the literature led to the observation that management is
applied regularly in the healthcare sector worldwide, while its
application is almost non-existent in Serbia. By applying new
methodologies, such as the Lean concept, it is possible to increase the
quality of healthcare services to a higher level, thus consequently
facilitating the work of health professionals while improving patient
satisfaction.
Based on the research conducted abroad and the practical application
of certain quality tools in three different health institutions, a specific
methodology is defined so as to increase the efficiency of services, at
the same time decreasing particular costs. Defining a model for each
institution results in a problem of determining the optimal parameters
for the assessment of its application. Certain solutions are offered
pertaining to the reorganization of the workplace, as well as the
improvement of activities with the aim of an optimal exploitation of the
existing resources and personnel.
Healthcare management provides an insight into the creative thinking
process with the main objective of faster identification, adoption and
solution of healthcare problems. This would lead to the establishment
of more efficient and flexible health institutions, which would be
capable of easily adjusting to all changes in society.
Authors Key words
Lean, Zdravstveni sistem, 5S, Kaizen događaj, Mapiranje toka vrednosti
Authors Key words
Lean, Health care system, 5S, Kaizen događaj, Value stream mapping
Classification
005.6:614.2]:621(043.3)
005.591:004.4]:614.2(043.3)
Subject
T115; T120
Type
Tekst
Abstract (en)
The research topic in this dissertation is the application of
management, that is, quality methods and tools in health institutions,
for the purpose of increasing the efficiency of healthcare services.
Analysing the literature led to the observation that management is
applied regularly in the healthcare sector worldwide, while its
application is almost non-existent in Serbia. By applying new
methodologies, such as the Lean concept, it is possible to increase the
quality of healthcare services to a higher level, thus consequently
facilitating the work of health professionals while improving patient
satisfaction.
Based on the research conducted abroad and the practical application
of certain quality tools in three different health institutions, a specific
methodology is defined so as to increase the efficiency of services, at
the same time decreasing particular costs. Defining a model for each
institution results in a problem of determining the optimal parameters
for the assessment of its application. Certain solutions are offered
pertaining to the reorganization of the workplace, as well as the
improvement of activities with the aim of an optimal exploitation of the
existing resources and personnel.
Healthcare management provides an insight into the creative thinking
process with the main objective of faster identification, adoption and
solution of healthcare problems. This would lead to the establishment
of more efficient and flexible health institutions, which would be
capable of easily adjusting to all changes in society.
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